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Support Center

We’re here to help you get the most out of our profiles and presets. If you have questions, visit our FAQ or use the contact form for quick support. We’re here to ensure you have the best experience possible!

Pre-Purchase

We provide a variety of packs, including profiles and presets designed to replicate the sounds of famous guitarists, perfect for both studio and live use.

Each pack includes detailed descriptions, playthrough and mixed demo, allowing you to choose the tones that best fit your style and needs.

Yes, before making a purchase, you can try our FREE SELECTION EXPERIENCE to explore a selection of our profiles and presets.

Select the desired pack on our website, add it to your cart, and follow the checkout instructions to complete your purchase securely.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. For more details, please refer to our checkout page.

If you have additional questions or need help, feel free to contact our support team.

Yes, it is necessary to create an account to purchase a pack. By creating an account, you will stay updated on the latest news from Iconic Tones, including promotions and exclusive discounts just for you.

Post-Purchase

After your purchase, you will receive an email with a download link to access your new tones. If you do not see it, please check your SPAM  folder.

Alternatively, you can download the files through the user page on Iconic Tones™, following these steps: click on the 👤 symbol in the navigation bar, log in and click on the ‘downloads’ tab.

To import your new pack, please refer to the README file included in your downloaded package, which contains step-by-step instructions specific to your device.

If you experience any problems while installing your profiles or presets, contact our support team for assistance.

Due to the nature of digital products, we typically do not offer refunds. However, if you have any concerns, please reach out to our support team, and we will do our best to assist you.

Community

Yes, we have an active community where users can connect, share experiences, and discuss tips related to Iconic Tones products. You can follow us on social media platforms to engage with fellow musicians and stay updated on news and events

To stay informed about new releases and exclusive promotions, you can subscribe to our newsletter on our website. Additionally, follow us on our social media channels for real-time updates and announcements. Creating an account also allows you to receive notifications directly related to your purchases.

Yes, we welcome your feedback! You can share your thoughts by contacting our support team directly. Your input helps us improve our products and provide the best experience possible for all users.

Absolutely not. Sharing purchased presets or profiles with others is strictly prohibited and considered illegal. All our products are licensed for personal use only, and unauthorized distribution or sharing violates our terms of service and copyright policies.

We’re always open to new collaborations! If you’re an artist, sound designer, or content creator, feel free to reach out to us through the Contact page to discuss potential partnership opportunities.

Got more questions?

If you have any questions, please fill out the form below and we will get back to you as soon as possible.

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